Refunds

The promise

If your card doesn't arrive, or something's wrong on it, we fix it or refund it.

How to ask

1. Reply to your order email, or quote your order number.
2. Say what went wrong: it never arrived, the name is misspelled, a date or a sum looks wrong, or the PDF won't open.
3. We fix and re-send the card, or refund you through Stripe, back to the way you paid.

If a date or calculation was wrong, the fix is also logged on Corrections.

Gift tickets

An unused gift ticket can be refunded to the person who bought it. [Owner to decide the time limit for unused tickets, and whether a card that arrived correctly can be refunded for any other reason.]